Manage your 2FA Settings [Admin]

Overview

You can manage your 2FA settings from your user profile. Depending on how your 2FA has been configured, you may see a number of options.

Link new device for 2FA	Change the device used to verify a user with an authentication app. This option will only appear for users who authenticate using an app.
Change phone number registered for 2FA	Change the mobile phone number being used to receive authentication codes. This option will only appear for users who authenticate using SMS.
Register new back-up email address	Change the email address linked to 2FA for a user. This option will appear for all users, regardless of the verification method they have set.

Link a New Device for 2FA

To link a new device for 2FA:

1. Go to Users > select your user type > select your username > Security Settings.

2. Click ‘Link new device for 2FA’.

3. Enter the six-digit code from the authentication app on your current device > Next.

4. Scan the QR code with your new device or enter the Secret key manually into the app.

5. Enter the code from the authentication on the new app into your portal > Next.

You’ll receive an on-screen confirmation when the new device has been successfully linked.

Change the Phone Number Registered for 2FA

To update the mobile number linked to 2FA:

1. Go to Users > select your user type > select your username > Security Settings.

2. Click ‘Change phone number registered for 2FA’.

3. Enter the SMS verification code sent to your current mobile number > Next.

4. Enter both the current mobile number and the new mobile number, ensuring that they are formatted correctly and include the Australian prefix (+61).

5. Enter the SMS verification code sent to your new mobile number > Next. Once this is updated, future authentication codes will be sent to the new number.

6. Click ‘Continue to access the portal’ to return to your portal Dashboard.