You can manage your 2FA settings from your user profile. Depending on how your 2FA has been configured, you may see a number of options.
|Link new device for 2FA
|Change the device used to verify a user with an authentication app. This option will only appear for users who authenticate using an app.
|Change phone number registered for 2FA
|Change the mobile phone number being used to receive authentication codes. This option will only appear for users who authenticate using SMS.
|Register new back-up email address
Change the email address linked to 2FA for a user. This option will appear for all users, regardless of the verification method they have set.
Link a New Device for 2FA
To link a new device for 2FA:
Go to Users > select your user type > select your username > Security Settings.
Click ‘Link new device for 2FA’.
Enter the six-digit code from the authentication app on your current device > Next.
Scan the QR code with your new device or enter the Secret key manually into the app.
Enter the code from the authentication on the new app into your portal > Next.
You’ll receive an on-screen confirmation when the new device has been successfully linked.
Change the Phone Number Registered for 2FA
To update the mobile number linked to 2FA:
- Go to Users > select your user type > select your username > Security Settings.
Click ‘Change phone number registered for 2FA’.
Enter the SMS verification code sent to your current mobile number > Next.
Enter both the current mobile number and the new mobile number, ensuring that they are formatted correctly and include the Australian prefix (+61).
Enter the SMS verification code sent to your new mobile number > Next. Once this is updated, future authentication codes will be sent to the new number.
- Click ‘Continue to access the portal’ to return to your portal Dashboard.