You will be prompted to authenticate with Two Factor Authentication (2FA) when you log into your Staff/Admin portal. Once you have verified your login, you will be directed to your Dashboard.
Log in with an Authenticator App
If you are using an authenticator app, enter the six-digit code from the app in the Enter Code field, then click Authenticate.
If authentication fails (eg if the code is entered incorrectly), you will need to enter the code again.
Logging in with SMS
When SMS is being used, click ‘here’ to send an SMS code your registered mobile number. Enter the code in the verification screen and click Authenticate.
If the verification fails, you can request a new code by clicking back and restarting the authentication process.
Remember a Device
Due to the ATO's requirements around security, devices can only waive 2FA for a maximum of 1 day. These requirements apply to all payroll and finance systems that connect with the ATO, so it isn't possible to extend this to a longer period, as this would contravene our ATO obligations.
You can save your authentication by ticking the ‘Remember this device for 1 day’ checkbox. This means that you won’t need to re-authenticate each time you log into your portal again for the remainder of the day.
After the 1 day period expires,, you will be prompted to authenticate again when you log in. If the checkbox is not ticked, you will be required to authenticate each time you log into your portal.
Authenticate with your Backup Email Address
You can use the email address that you have set as your backup to authenticate your login, if you are temporarily unable to access the method you have linked to 2FA.
From the 2FA verification screen:
Click Go to Recovery Options > No access to 2FA device temporarily’.
Enter the one-time authentication code that will be sent to your backup email address into the ‘Enter code’ field.