You will be prompted to authenticate with Two Factor Authentication (2FA) when you log into your Staff/Admin portal. Once you have verified your login, you will be directed to your Dashboard.
Log in with an Authenticator App
If you are using an authenticator app, enter the six-digit code from the app in the Enter Code field, then click Authenticate.
If authentication fails (eg if the code is entered incorrectly), you will need to enter the code again.
Logging in with SMS
When SMS is being used, click ‘here’ to send an SMS code your registered mobile number. Enter the code in the verification screen and click Authenticate.
If the verification fails, you can request a new code by clicking back and restarting the authentication process.
Remember a Device
You can save your authentication by ticking the ‘Remember this device for 30 days’ checkbox. This means that you won’t need to re-authenticate your access from that device for the next 30 days.
After 30 days, you will be prompted to authenticate again when you log in.
If the checkbox is not ticked, you will be required to authenticate each time you log into your portal.
Authenticate with your Backup Email Address
You can use the email address that you have set as your backup to authenticate your login, if you are temporarily unable to access the method you have linked to 2FA.
From the 2FA verification screen:
Click Go to Recovery Options > No access to 2FA device temporarily’.
Enter the one-time authentication code that will be sent to your backup email address into the ‘Enter code’ field.