Access your Portal [Administrators]

Overview

As an administrator, you'll have access to and manage different functionality in your portal. The access settings for each administrator can vary, so if you're unable to access something, please speak to a portal administrator as they will need to review your settings.

Once your access has been set up, you'll be sent an email that contains your username and the URL you need so that you can set up your password and log into your portal.

If you don’t receive this email, please contact another administrator for your portal and they’ll be able to resend it to you.

Set Your Password

When you click the URL in the email, you’ll be prompted to set up your password and security questions.

1. Enter your preferred password, ensuring that it meets the requirements that are listed at the top of the screen.

2. Confirm the password in the field provided.

3. Select two security questions from the drop-down fields and enter the answer to each question.

4. Click Set Password.

When you log in, you’ll need to enter your username and password to gain access to your portal.

Please note, your username needs to match what has been set up in your user profile. If anything else is entered, such as an email address, your login will fail. If you've forgotten your username, please refer to the original New User email you received when you first set up your login. If you can't find this email, please contact another administrator for your portal, as they will be able to check this for you. 

If you forget your username or password, click Forgot Password and enter your username or email address. You will be sent an email that contains a link to reset your password. If you're unable to use the Forgot Password link, please contact another administrator in your portal and request a password reset. Please note that Astute Payroll is not able to reset your password. 

Update Your Password

If you're logged into your portal and would like to update your password, you can follow the steps below:

1. Go to Users > Staff/Admins > select your name > Security Settings.

2. Enter your Current Password and the New Password.

3. Re-enter the new password in the Confirm Password field.

4. Click Change Password.

Consent and Compliance Documents

When you first log in for the first time as a new user, you’ll need to review and accept Astute’s Terms of Use and Privacy Policy. These policies outline how the information in your portal is stored and used, and the conditions of use of the Astute system.

The checkboxes for both the Terms of Use and Privacy Policy will need to be ticked to acknowledge that you have clicked the link to our website, reviewed each policy and accept the terms.

Once both checkboxes have been ticked, you will then need to click the Agree button, to verify that they have read and accepted the terms and conditions listed in both sections above.

This button can only be clicked after the checkboxes have been ticked. If either the Terms of Use or Privacy checkboxes are not ticked, you will be unable to proceed. 

Other Compliance Documents

There may be additional compliance documents configured by your company that you will need to review and accept before you can access your portal.

Compliance documents may appear on your first login, or at a later time if updated policies, procedures or company notices are rolled out. You can view your compliance document history in the Your Profile section of your Dashboard.

To accept a policy or a compliance document once you have read and understood it, please tick the checkbox underneath the relevant section. You’ll then need to click Agree at the bottom of the page. You can save a copy of a policy or document by clicking the ‘click here to download’ hyperlink in the heading line of each section.

If you click Disagree you will be redirected to the main login screen and will not be able to access your portal until the terms of the documents are accepted. Please speak with an administrator for your organisation if you have any questions about a compliance document.