Sometimes the data you submit when reporting STP to the ATO will fail to generate or it may be rejected. You'll need to fix the data that is causing the issue in order to successfully generate and submit the file.
Correcting a ‘Generation Failed’ File
If a pay run shows a status of 'Generation Failed', this means that there are issues relating to the data which have prevented a file from being created.
To view the error:
Go to Payroll > Process Payroll > STP Submissions.
Click ‘View Errors’ for the Generation Failed data file. This will open a popup window that details the issues that need to be amended.
Resolve the errors and update any entity or employee data required.
Pull through the revised data to the STP Submission report by regenerating the data file. Select the pay run then click With selected… > Regenerate > Go.
Regenerating the data file overwrites the existing record in the STP Submissions report with a new data file. Once the new data file is generated (and if there are no other issues to amend), the status will be Ready to Send.
Resubmitting a ‘Rejected By ATO’ File
If a pay run shows a status of Rejected By ATO, this means that the ATO has reviewed and rejected the data file. You can click ‘View Errors’ for more information on why the submission has failed.
Once you have resolved the issue or updated any required information, the file can be regenerated. Select the data file and click With selected… > Regenerate > Go > Proceed.
The new data file will show a status of 'Ready to Send' once it has generated.
If you identify an issue with an employee's pay, the process to adjust this will depend on whether it has been sent to the ATO:
- If the data file is ready to send or it has failed, you can create an adjustment pay.
- If the data file is queued for sending to the ATO, you cannot unlock the pay run. You will need to wait until the submission is processed before you take any action.
- If the data file is sent, the pay run cannot be unlocked. You will need to create an adjustment pay.