Message Level Response Rejections

Overview

e-Invoices are subject to a set of validations when they are sent to ensure that the necessary information is included and correctly formatted. If an e-Invoice fails a validation, an e-Invoice Message Level Response (MLR) error or rejection is returned to our system to advise that the e-Invoice cannot be sent. 

When a MLR rejection is received, the Astute system will check the impacted e-Invoice to retrieve the error, which is displayed in the Invoice editor and the Invoicing > Sent or Invoicing > Outstanding reports. 

The Invoicing > MLR Rejections report specifically collates and details all rejected e-Invoices in the system, identifying the cause of a validation failure so that you can review and rectify the error. 

This report is visible in all Australian portals with e-Invoicing functionality turned on, and at least one entity with e-Invoicing enabled in Company Management > select entity > Invoicing > Enabled e-Invoicing.

View an MLR Rejection

The MLR Rejections report will not populate with data until Report Settings filters are applied. Upon generation of the report, any rejected e-Invoices that match the Report Settings filters you enter will be summarised on-screen.

All invoices in this report will show a status of MLR Rejected. A red exclamation mark icon will appear in the left side menu next to the name of the report if there are any outstanding MLR Rejected invoices that require action, clearly identifying if you have an unresolved rejection. 

Each line of the report refers to a separate invoice, with the invoice details, delivery method and data sent as part of the attempted e-Invoicing delivery. 

You can view the reason that an invoice has been rejected by clicking the + icon to the left of the Invoice Number. The expanded view includes a description of the MLR response that has been received, and will identify what you will need to amend in your portal. 

Once you have amended the required information in your portal, you will have two options to resolve the related MLR Rejection: writing the e-Invoice off, or resending the e-Invoice using an alternative method.

Write off a Rejected Invoice

e-Invoices that encounter MLR Rejections can be written off and, based on the error messaging, updated so that the invoice can be reissued. 

To write off an invoice in the MLR Rejections report, tick the checkbox to the left of the Invoice Number > With selected invoices… > Write-off options… > Go. 

You’ll need to select a write-off method from the popup window, then select a Transaction Date and click Record.

Once you have resolved the error, you can generate and reissue your invoice. Invoices that have been written off will no longer appear in the MLR Rejections report. 

Please note that if you prefer to resend the invoice via e-Invoicing, you will need to use this option. When you have generated the new invoice, you will have the option to Send via e-Invoicing, as it hasn’t been sent previously. 

Resend a Rejected Invoice

An e-Invoice in MLR Rejected status can be resent using Send via Post, Send via Email, or Send via Email with Attached PDF. It cannot be resent using Send via e-Invoicing. 

Before you resend an e-Invoice, you will need to ensure that you have amended the cause of the rejection and updated the send method on the invoice itself.

To resend an e-Invoice from the MLR Rejections report, tick the checkbox to the far left of the Invoice Number > With selected invoices… > Resend Invoices > Go. Please note that the Resend Invoices option will be disabled if any of the selected invoices has a send method of Send via e-Invoice.

Once an invoice with a status of MLR Rejected is successfully resent via another method, it will be removed from the MLR Rejections report, and updated in the Invoicing > Sent or Invoicing > Outstanding report accordingly. 

If there are any additional errors encountered during the resending process, the invoice will remain in the MLR Rejections report. This includes any transmission errors if the invoice is sent via email.

You will also be able to resend the e-Invoice from within the Invoice Editor once you have amended the Send Method.

MLR Rejected Invoices in the Sent and Outstanding Reports

e-Invoices with a status of MLR Rejected will also be visible in the Invoicing > Sent and Invoicing > Outstanding reports. The report that you see in your portal will depend on your system configuration. 

You’ll be able to view the MLR response by expanding the invoice line, and can resend or write off a rejected invoice from within these reports. Invoices in a status of MLR Rejected will be marked with a red exclamation mark next to the Invoice Number in the Sent and Outstanding invoice reports, however these reports will not be marked in the left side menu.