Incorrect Superannuation Rates being Applied

Overview

In most instances, SGC rates are configured and applied at the company level. The rates and applicable dates are managed in Config > Payroll > Superannuation. For further instructions on how to manage this, please see this article.

If the rates in the Superannuation item in the config are correct, but the rate is still not updating for an employee in the new financial year, there are a few things to check.

• Recalculate your pays in Process Payroll 
• Check that the employee has an SGC item assigned in their profile. You can regularly check whether this is missing from employee profiles in the Payroll Readiness Report
• Confirm the employee meets the requirements for SGC to apply, particularly if they are under 18
• Check that the pay items being processed in payroll are configured to accrue SGC

If super is being applied, but at the previous financial year's rate, it's likely the rate and/or date was manually entered when the superannuation line was added in the Pay Item section of the employee's profile. Any manual changes to these fields at the employee level will override the configuration set at the company level. 

Fixing Manually Overridden Rates

To fix this, you need to deactivate the incorrect line, then add another super line and save it.

1. Go to Users > Employees > select the employee > Pay Item
2. Click the 'edit' icon to the right of the SGC line 
3. Untick the 'Active' checkbox
4. Click the disk icon to save the superannuation item line 
5. Click Save.
6. Click + Add Superannuation Item and choose the super item from the dropdown list. DO NOT enter any dates or rates
7. Click the disk icon to save the superannuation item line 
8. Click Save.