The backup email address for 2FA is used when a user cannot access their usual authentication method. This will need to be added the first time you set up 2FA when accessing a portal.
Register a Backup Email Address for 2FA
To set up a backup email address:
Enter your preferred email address and click Next.
If the email address is valid, you will be sent a verification code to the nominated email address. Enter this code into the on-screen field and click Next.
- If the verification code is valid, your 2FA setup will be complete and the backup email will be registered. Click Next to access your Dashboard.
Update your Backup Email Address
Once you have access to your portal, if you need to, you can change the backup email address linked to your 2FA:
Go to Users > select the user type > select your username > Security Settings.
Click ‘Register new back-up email address’.
Enter the code from the notification you receive in your email inbox > Next.
Enter both your current email address and the new email address, then click Next. If both email addresses are valid and correctly formatted, you will receive confirmation that the update has been successful.
- Click ‘Continue to access the portal’.
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