Overview
When you log into your portal, you will be prompted to set up 2FA if this hasn’t already been done. Depending on how your portal has been configured, you may have a few different options available to you. To start the setup process for 2FA, click ‘Set up 2FA Now’.
The Authentication options screen will show you the methods that you can use to set up 2FA.
- ‘Authentication using mobile app’ will show in all portals.
- ‘Authentication using SMS’ will only appear if SMS is enabled in a portal.
Set Up Authentication Using a Mobile App
Before you start setting up 2FA with a mobile app, you will need to download a supported app onto your smartphone or device. Astute currently supports the Google Authenticator and Twilio Authy apps, which are available in the App Store (iOS) and Google Play store (Android).
When ‘Authentication using mobile app’ is selected, you will be taken to a screen with a QR code and Secret key.
To link the app with your Astute portal:
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Scan the QR code on the setup screen or manually type in the Secret key in the app.
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Click Next.
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Enter the six-digit code from the authenticator app to verify the link.
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Click Next.
The code in the app will expire and change regularly, so it’s important to ensure that you are entering the currently displayed code into Astute. An invalid code will be flagged on-screen.
Once you have entered the authentication code, you will need to set up a backup email address.
Set up Authentication Using SMS
If available in you portal, you can receive an SMS code to log in with 2FA.
If you select SMS as your authentication method, follow the below steps:
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Enter your mobile number in the fields provided.
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Click Next.
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Enter the verification code from the SMS sent to your registered number in Astute.
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Click Next.
International mobile numbers are not supported for 2FA registration. If you do not have an Australian mobile number, you will need to restart the 2FA setup process and select the authenticator app method instead.
Once you have entered the verification code in Astute, you will be prompted to set up a backup email address.
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